Shipping Policy

At the MICHAEL Michael Kors Sale Store, we are committed to delivering timeless style and a seamless shopping experience from your first click to your final delivery. Our policies are crafted with the same polished discretion and dedication to customer care that defines our brand, ensuring every interaction is effortless and secure.

Shipping Information

We ship globally, bringing curated luxury to your doorstep. Please note, we are currently unable to deliver to a select few remote regions and parts of Asia.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping (Fee: $12.95): We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing. All shipping costs are non-refundable.

Returns & Exchanges Policy

We want you to love every purchase. If something isn’t quite right, our straightforward returns and exchanges process is here to help.

Policy Overview

We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be unworn, unused, in their original condition, and with all tags and original packaging intact.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please contact our Customer Service team to initiate your return or exchange. Provide your order number and item details.

Contact Email: [email protected]

Step 2: Prepare Your Item(s)

Ensure your item is in pristine, resalable condition:

• All original tags are attached.
• Item is unworn, unused, and unaltered.
• Packaged in the original brand packaging or a suitable protective box.
• Include the original packing slip or a copy of your order confirmation.

Step 3: Ship the Package

Once authorized, we will provide a returns authorization number and our returns center address.

• We recommend using a trackable and insured shipping service.
• The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• For exchanges, we will cover the cost of re-shipping the new item via our standard method.

Refunds: Timing & Method

Your satisfaction is our priority. Once your return is received and inspected at our warehouse (typically within 5-7 business days of arrival), we will initiate the refund.

• Timing: Refunds are processed to your original payment method within 10-14 business days after approval. The time it appears on your statement depends on your bank or payment provider.
• Method: Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal). If you request store credit, it will be issued via an electronic gift card.

You will receive an email notification once your refund has been processed.

Exchanges

For exchanges, we will ship the requested item to you via our standard shipping method at no additional cost once the return is approved. Please note that exchange item availability is subject to current stock. If your desired item is unavailable, we will contact you to discuss alternatives or issue a refund.

International Returns

We accept returns from our international customers. The process is identical; however, return shipping costs and any applicable customs duties or taxes for the return shipment are the customer’s responsibility. Refunds will be issued in the original currency of purchase.